1. First time users
2. Confirmation message
3. Combining items in a trade
4. Multiple locations

1. Shipping Methods
2. Lost shipping label
3. Packing guidelines
4. Tracking

1. Typographical errors
2. Check Delivery
3. Missing checks

1. Trade-in
2. Determining Product Condition

1. Via Email
2. Via Phone 
3. Submitting Feedback
4. Canceling a Trade
5. Reminder Emails

GETTING STARTED

First time users
The Mitsubishi Trade Up Program offers you cash for your pre-owned projector(s) making your new Mitsubishi purchase even more affordable.  Your Mitsubishi purchase must be a new projector.

Convenience:  Fast and easy one stop solution to get cash for your pre-owned technology products to apply to the purchase of new technology.

It's easy!  Follow these simple steps:

Step 1: Register or select Get a Free Quote to receive your trade-in quote.

Step 2: Describe your pre-owned product(s): manufacturer, model and quantity.

Step 3: Receive an instant trade-in quote value for your pre-owned product(s).

Step 4: Fax or mail your Confirmation Email and your proof of purchase receipt for your new Mitsubishi projector.

Step 5: Ship your pre-owned product(s) using the shipping label/placard provided.

Step 6: Your check will be issued approximately 45 days after the receipt and inspection of your traded product and receipt and validation of your proof of purchase, whichever is later.

Confirmation message
You will receive a Confirmation Email message upon successful on-line trade completion. We recommend that you keep a copy for your records.  This message will contain instructions on the next steps to complete your transaction.

Back to Top

Combining Items in a Trade
The Mitsubishi Trade Up Program does not require a one for one purchase to trade ratio.  You may trade in multiple product(s), but you must purchase at least one new Mitsubishi projector under the standard program. If you are participating in one of the special Mitsubishi promotions, please refer to the individual promotion Terms and Conditions to verify the purchase to trade ratio requirements.

Back to Top

Multiple Locations
If you have multiple locations for the products you are trading in, please email mitsubishics@marketvelocity.com.

Back to Top


GENERAL SERVICES

Shipping

Shipping Methods
It is important to use our shipping label or shipping placard, as it will be used to expedite tracking, identification and processing.

Within one business day of completing your trade, an email with the subject line "Mitsubishi Trade Up Program shipping instructions" will be emailed to the address you provided while registering. The Mitsubishi Trade Up Program shipping instructions email will provide the steps for retrieving your shipping label or shipping placard. The shipping instructions email will contain embedded links, simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will direct you on how to print out your label or placard. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.

If you are shipping multiple items, please package each item individually and use the appropriate label/placard for each item.  It is important to use the correct shipping label/placard for each individual item, as the label/placard is used to expedite tracking, identification and increase the speed of processing.

You have 30 days from the day you completed your on-line trade to return the product.

If you experience technical difficulty in printing these labels/placards or you lose your shipping instructions email, please contact customer service at mitsubishics@marketvelocity.com.

Back to Top

Lost shipping label
If you have lost your prepaid shipping label or shipping placard, simply refer to your shipping instructions email and click on the link to print out another label or placard.  If you are experiencing difficulty printing your label contact customer service at mitsubishics@marketvelocity.com with the following information for a replacement.

Name
Address
E-mail Address
Quote Number (from Confirmation email) Back to Top

Packing guidelines
Please follow these guidelines when shipping your traded product:

- When packaging your product, be sure to include applicable installation or system software on CD or diskette, the certificate of authenticity, applicable end user license agreements, and manuals.
- Please ensure that you include any documentation and accessories that were originally shipped with your product.  These items could include, but are not limited to: warranty cards, and connection cables. Failure to include these items will impact the value of your trade. If you do not have these items, please contact customer service at mitsubishics@marketvelocity.com for further assistance.
- Package the item(s) in a sturdy cardboard box designed specifically for shipping using cushioning materials such as bubble wrap to adequately protect your products. If you require boxes, they can be purchased at Kinkos, FedEx, The UPS Store or on-line at onepak.com.
- Tape all edges on the sides, top, and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape. Shipping tape that is 2-3 inches wide should be used.
- Attach the prepaid shipping label to the outside of the package.  Use a piece of clear shipping tape over the top of the label.
- Call FedEx ground at 1-888-777-7330 or drop off the package at a regional shipping location. Be sure to keep the tracking number for proof of shipment.
- Products must be shipped within 30 days of the transaction in order for quoted value to remain valid.

Is the product in excellent working condition and needs no refurbishment?  Has regular maintenance has been performed on the product in accordance with manufacturer recommendations? Is the body of the product clean (i.e., no smudges, ink marks, dents, stickers, or scratches)?
If so, choose Excellent.

Is the product free from technical problems? (i.e., it does not make noise or run slowly, is not missing pieces, does not have excessively worn parts, etc.) Does the body of the product have only minor blemishes? (i.e., smudges, ink marks, dents, stickers, or scratches).
If so, choose Good.

The product has no major technical problems, or has a lamp with a less than 50% lamp life remaining; it turns on and is in working condition but has cosmetic defects.
If so, choose Poor.

The product does not function, or has a non-working lamp.
If so, the product is not eligible for the program.